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Balanced participation
Each party receives the same clear process, opportunity to be heard, and access to confidential caucus discussions.
Jeca S. Williams · ADR Professional
A clear, balanced process for Texas healthcare Independent Dispute Resolution (IDR).
Alternative dispute resolution (ADR) for healthcare IDR and civil matters.
Creative ADR Services provides focused virtual mediation for out-of-network medical billing disputes. Jeca brings deep familiarity with the Texas Department of Insurance (TDI) process, organized case administration, and a neutral approach that respects both sides.
1,350+
Texas IDR matters since the program's 2020 implementation
Since 2020TDI-rostered medical billing mediator
10+ yearsMediation and conflict-resolution experience
StatewideVirtual service for Texas parties and representatives
The mediation experience
Prepared, neutral, and easy to work with.
Jeca is selected by mutual agreement of the parties. Her process is designed to give health plans, facilities, providers, counsel, and representatives a well-organized setting for informed negotiation.
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Efficient administration
Scheduling, document exchange, invoicing, and required portal reporting are handled with consistency and attention to detail.
03
Multi-matter coordination
When both parties agree, related Request IDs can be coordinated into a focused session that uses representative time efficiently.
Experience and perspective
A mediator who understands both process and people.
Jeca S. Williams leads Creative ADR Services with a calm, organized process for parties ready to negotiate. She has served on the Texas Department of Insurance mediator roster and has been selected by mutual agreement in more than 1,350 Texas healthcare Independent Dispute Resolution (IDR) matters. Creative ADR Services offers focused virtual mediation for Texas healthcare IDR and civil matters statewide.
- Texas healthcare IDR — out-of-network medical billing disputes between health plans, facilities, and providers
- Civil mediation — debt, insurance, and other civil matters
- Family and divorce mediation — divorce and related family disputes
- Community and court-connected mediation — Dallas County Dispute Resolution Center and related court dockets
- Education and workplace disputes — special-education parent advocacy (TEA rostered) and workplace/EEO mediation
- Virtual mediation statewide, including multi-matter coordination when both parties agree
- Texas Department of Insurance — Rostered Mediator (Medical Billing)
- Creative ADR Services — Managing Director & Mediator
- Dallas County Dispute Resolution Center — Volunteer Mediator; Volunteer Mediator of the Month; Finalist, Volunteer Mediator of the Year
- Court dockets, advocacy, and teaching — Dallas County civil and JP dockets; U.S. EEOC LAMP volunteer neutral; adjunct faculty, University of North Texas
- Michigan Department of Insurance and Financial Services (DIFS) — Approved Arbitrators List (Surprise Medical Billing)
- Arbitration training — American Health Law Association; Florida Supreme Court–Approved Arbitration Training (Dunlap); ABA Arbitration Training Institute
Creative ADR Services
Professional mediation. Clear communication.
For questions about availability, scheduling, or mediation administration, contact Jeca directly.
jwilliams@creativeadrservices.com
972-885-8703
Fax: 1-888-812-4046
2000 E. Lamar Blvd., Suite 600
Arlington, Texas 76006
Arlington, Texas 76006